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Traveler Engagement news from the Transportation Security Administration (TSA)

TSA Pre✓® What to Expect
Jun 05, 2017
The Disability Branch of the Transportation Security Administration (TSA) announces it's latest “TSA Pre✓® What to Expect” document which provides information about “What to Expect” for travelers with Post-Traumatic Stress Disorders in TSA Pre✓® security screening. The intent of the document is to help travelers make better informed decisions.

Travelers can contact TSA Cares for assistance while traveling. TSA Cares is a toll-free helpline, 1-855-787-2227 or Federal Relay #711, available for travelers with disabilities and medical conditions to get the latest information on screening. You may call from 8 a.m. to 11 p.m. ET Monday through Friday, and 9 a.m. to 8 p.m. weekends and holidays.

If travelers with disabilities or medical conditions would like assistance at the checkpoint, TSA recommends that travelers call no less than 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support. Checkpoint support may include coordination with a Passenger Support Specialist (PSS). Each airport has different resources; therefore, the level of assistance you receive at the checkpoint can vary. Some airports have an individual who will call you to gather additional information and arrange a meeting time and place. Other locations notify the checkpoint manager of your itinerary, but no pre-contact is made. If you arrive at the checkpoint and have any concerns before, during, or after the screening process, you should immediately request to speak with a Supervisory Transportation Security Officer (STSO) or a Passenger Support Specialist for assistance.

Learn more about screening procedures for travelers with disabilities and medical conditions at:

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